I’m Starglow the artist & owner of this store. Store is based in USA. Every item is made with lots of care and love, and each purchase comes with a lil thank you note! All Orders will be shipped within 7-10 business days after you placed the order. Unless it is a preorder item.

Shipping estimate depends on your country’s postal service. And please take in consideration, because of the pandemic shipping can be delayed, estimate might be a month or more

Questions about shipping

Where is the store based?

USA

Can you ship to my country?

I Ship worldwide

DEC 2024 UPDATE

Because of the GPSR that has been implemented in EU, I can no longer ship to EU for the time being. I apologize for the inconvenience

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PAYMENT
As of now, I manage 2 types of payments:

* Cards
Which you will be able to put your card information, orders this way, I will send an email through Pirateship with your tracking number, if your order includes one.

* Paypal:
-Debit & Credit Cards: Just like the first option but paypal will process your order, and you will receive an email with Paypal once your order has been shipped
-Paypal: payment is though PayPal and you will receive an email with Paypal once your order has been shipped

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What is this store’s return and exchange policy?

All sales are final. I do not accept returns or exchanges. I am not responsible for items that get lost, stolen, or damaged in the mail. 
I encourage you to double check your address, once its sent I cant do nothing about it.

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How is my order shipped?

All orders are sent by regular airmail (USPS)

Flat envelopes do not include tracking number (Stickers & prints) while orders with items such as charms, pins etc are sent by bubble mailers and will include tracking number
I can’t guarantee tracking number will continue updating outside of USA, it depends on your Country’s post service.

Tracking number may take to 2 days or a week to start updating.

You can track your package through these websites:

USPS

17track

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When will my order be shipped?

Please allow 7-10 business days after order has been placed

I normally ship on Thursday, or during the weekend, depending on how many orders and if I get busy in my personal life.

You will be notified via email and paypal your order has been shipped and it will include the tracking number if it has one

As for now, emails of the website is not currently working, I’m heavenly relaying on paypal emails, when your order is shipped you will receive a paypal email with the info and if your order has a tracking number

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How long will it take to receive my order?

Within USA, it will take a a week or two to arrive

Internationals may take 1 – 4 Months to arrive
You are responsible for any customs fees so please consider these things beforehand.

Due to COVID-19 shipping will take longer than usual, thank you for your patience